Refund policy

Returns

We accept return requests on eligible items within 14 days of delivery. To be eligible for a return, the item must be unused, undamaged, and in the same condition in which it was received.

Please contact us through our Contact Us page before returning an item. Returns sent without first contacting us may not be accepted.

Custom and Personalized Items

Custom-made, personalized, or specially requested products are generally not eligible for returns or exchanges unless they arrive damaged, defective, or incorrect.

3D Printed Product Characteristics

Because our products are created using 3D printing, minor layer lines, seams, surface variations, and slight differences in color or appearance may occur. These are normal characteristics of the 3D-printing process and are not considered defects.

Colors, particularly multicolor and gradient filaments, may vary from the product photos depending on where the color transition occurs during printing. Product dimensions and appearance may vary slightly from the product listing due to the nature of the 3D-printing process.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us as soon as possible. Please include your order information and photos of the item and packaging when possible so we can evaluate the issue.

If the issue is our error or the item was damaged during delivery, we will work with you on an appropriate replacement, refund, or other resolution.

Damage After Delivery

Damage caused by improper handling, excessive force, pulling or bending articulated parts, misuse, or normal wear and tear is not considered a product defect and is not eligible for a refund or replacement.

Return Shipping

Customers are generally responsible for return shipping costs for standard returns. If an item arrived damaged, defective, or incorrect, please contact us before shipping anything back so we can determine the appropriate resolution.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or an item arriving damaged or defective.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Orders that have already shipped cannot be canceled.

For made-to-order, custom, or personalized products, cancellation may not be possible once production has begun.